Questions - payments

A TiVi account enables you to call regular telephone subscribers from TiVi Phone. However, you are not required to register for a TiVi account if you only want to call other computer users via IP address.

You will be assigned a TiVi account when you enter your registration data on our website.

You can pay as little as LVL 0.25 in one transaction. It pays for about 5 minutes of call time to any country in Europe (please note that rates for calling mobile phone subscribers tend to be two times more expensive than those of land-lines).

You can do it with ease by using Hansabanka's Hanzanet payment form, and it will only take you one minute to complete the form. If you do not have a Hanzanet account then you might choose to do a wire transfer with the help of a bank of your choice. Here are Tilts Visiem company details. In the case of a wire transfer, your TiVi account will be topped up on the next weekday.

Your balance and listing of calls can be accessed if you log on to TiVi customer service page on our website with your registered username and password.

No, there isn't. If we introduce such a monthly fee, it will not exceed LVL 0.10.

Yes, of course. However, if you happen to use a public computer at a cybercafe or a shared computer, please make sure that your username and password are protected from unauthorized persons.

You will get a message on the TiVi phone requesting you to top up your account. If you use Hanzanet, you can pay here.

In such a situation, there will be a warning signal 30 seconds before the call is cut off. It is not possible to top up your account while a call is active, therefore if you plan a long conversation (for example, an international one), please make sure that there are at least a few lats (LVL) in your account. To illustrate this, 3 lats will enable you to talk to a land-line subscriber in Germany for 1 hour.

Please contact TiVi customer service. We will send a notification to your e-mail address, and once you confirm it, the account will be permanently deleted. Please note that only accounts with zero balance can be deleted.

No. However, in order to enable us to delete your account you need to spend all of the money in it. Also, if an account has zero balance and is unused for 6 months, it is disabled automatically.